Lost Item Replacement Fee
Regular price $11.99In Stock, Ships To Your Location.
This purchase entitles the customer to full remanufacture and shipping of their custom paint kit.
In situations where the customer is not present for multiple re-delivery attempts, or an incorrect address was provided, the kit is returned to our warehouse.
In these cases, redelivery of the original item can often take a number of months.
In order to get your kit to you more quickly, we can expedite a re-print and ship a new kit to you for a fixed price of $12.
Please note - we operate this replacement at a loss, in order to ensure that you are able to receive your kit.
- How Long Does It Take To Make?
Creating the perfect paint by numbers is no simple task - from designing the outline, printing, to hand picking your pots with matching colors!
For this reason, orders can take up to 7-10 working days to be printed, packed and shipped to you.
- How Much Does It Cost?
All Shipping is Tracked and Insured for a Flat Fee of £5.79.
NOTE: If you checkout in USD, EURO, AUD or CAD - this price will be shown in your currency at the live rate, so you're always getting the best price available.
All orders are handled by names you can trust: Royal Mail, FedEx, DHL, UPS, USPS - using the fastest we can find for your specific location.
- How Long Does Shipping Take?
USA: 5-12 working days
Europe: 5-12 working days
CA, AUS, UK: 5-12 working days
Please note that we do not deliver to:
Brazil, Puerto Rico, Hawaii, Jersey, Guernsey, Gibraltar, UAE and Military Addresses.
Orders Over £50 ($70) Will Ship Free:
Just add 2 kits and Free Shipping will Apply Automatically!
If you're unhappy with your order for whatever reason, it's our priority to put it right.
We'll push your replacement to the front of the order queue and get it re-sent at no cost to you.
..and If you're REALLY unhappy (we're yet to hear from anyone who is, phew) - you can have a full refund.
Send us an email at hello@colorandcalm.com to speak to a member of the team.
