Our Paint Kit FAQ's

As long as your photograph follows our photoguide, our designers will be able to create your kit.

If you're unsure, just place your order and we'll be in touch if we need a replacement image. If you don't have one, we'll issue a full refund.

Our standard size is 40x50cm.
This will fit in many standard picture frames, or order a framing kit to get the authentic stretched canvas look!

Never! We use algorithms to work our how much paint you'll need - and always provide a little extra.

While we do advise to be careful not to get the paint on your clothing and furniture - accidents do happen.

Our paint formula is designed to be soluble when its wet. This means that as long as you catch it before it dries, it should wash out no problem! 

Selecting this option will move your order to the front of the design queue. Your kit will be designed, printed, packed and shipped within 3 days. Perfect if you need it faster!

When you're on the order page - should see a big button labelled "TAP TO UPLOAD". Tap here, choose your photo then add your kit to your cart! 

Shipping FAQ's

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It's goo news - we ship globally - other than a few tricky countries such as;

Brazil, Puerto Rico, Hawaii, Jersey, Guernsey, Gibraltar, UAE and Military Addresses.

All Shipping is Tracked and Insured for a Flat Fee of £5.79.
If you check out in USD, EURO, AUD or CAD - you'll see this price converted at the live rate, so you're always getting the best price available.

All orders are handled
by names you can trust: Royal Mail, FedEx, DHL, UPS, USPS - using the fastest we can for your specific location.

Orders Over £50 ($70) Will Ship Free:Just add 2 kits and Free Shipping will Apply Automatically!

We offer express DHL Shipping, which costs $40.
This is perfect for bulk orders when you need it quickly, as it can take as little at 7 days from placing the order, to manufacture, to your door!

Get in touch with our team at hello@colorandcalm.com and we'd be happy to arrange this.

Returns and Replacements FAQ's

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Get in touch as soon as notice a problem. We'll expedite a replacement as soon as we've identified the cause of your issue.

As all items are 100% custom, we can't accept returns on this item. However, if there's an issue we offer a guaranteed replacement at no cost to you. Just provide some evidence of the issue when you contact us!

USA: 7-14 working days
UK/EU: 7-14 working days
CA, AUS: 7-18 working days
Rest Of World: 18-24 Working Days

Our couriers will attempt redelivery multiple times before it's returned to sender, and you'll also have a tracking number to make sure you're around in the run up to delivery.

If you miss delivery despite multiple attempts, it can take a while for the package to get back to us, we we'd declare this lost.

We offer a re-print and redelivery service, which costs $12. This will mean we can get a fresh kit made and shipped back to you - to a new or existing address.